Visit our new website at www.crm-software.com.my
 
 
Home
About Us ~ CRM Software Sdn Bhd
Our Products & Solutions
Contact Us
Careers Awaiting For You
Our Clients
 
  Learn More

What is Customer Relationship Management (CRM) software? - Click here to find out more

We help organizations to boost up their revenue ......
 
  User Testimonial
"With Ulysses, we have the ability to proactively track opportunities from Business Development through Sales Cycle, Ordering, Fulfilment and beyond. We needed a tool that not only supported us in this drive for increased efficiencies but also assisted us in consistently out-performing expectations".
- Paul Ward
(Managing Director)
Ward Solutions
 
    Memberships

Microsoft Partner
 
    Partnerships

 Exabyes e-Solutions Partner
 
  Visit our new website

 

visit our new website @ www.crm-software.com.my

 
 
What is CRM Software?

Customer Relationship Management (CRM) is both a business strategy as well as software.

CRM as a business strategy is the company’s approach on how to handle its customers and in particular its sales, service and marketing operations. The following table outlines the typical business areas and processes that would be covered by a typical CRM plan.

 
Service Management Software / Service Management System
» Servicedesk & Helpdesk
» Contract Management
» Asset Management
» Warranty Management
» Planned Maintenance
» Equipment Swapping
» Supports ITIL Processes
» Comprehensive Scheduling
» MS Office Integration
» Document Management
» SLA's with Escalation
» Knowledgebase
» Workflow Manager
» Period / Time / Event Based Service Contracts
» Invoicing
» Purchase Order Processing
» Stock Control with Van Stock
» Project Management
» Comprehensive Reporting
» Real Time Graphical Analysis
» User Based Customisation
   
Sales Management System / Sales Force Automation
» Contact Management
» Account Management
» Opportunity Management
» Sales Target Management
» Quotations
» Product Sales Analysis
» Sales Forecasting
» Salesperson Performance
» Team Selling
» Sales Activity Analysis
» MS Office Integration
» Comprehensive Reporting
» Automated Mailshots / Emailshots
» Text & HTML Emails
» Customer Segmentation
» Market Segmentation & Analysis
» Literature Management
» Document Management
» Expense Management
   
Customer Care Software / Complaint Management System
» Contact Management
» Activities Management
» Cost Recording
» Process Workflow
» Web Modules
» Online Analysis
» Document Management
» Complaint Audit Trail
» MS Word Templates
» Correspondance Management
» Document Library
» Document Scanning
» Personalised Content per User Type
» Integrated Email
» Email Alerts
» MS Office Integration
   
Facility Management Software / Facility Management System
» Call Logging
» Asset Management
» Warranty Management
» Planned Maintenance
» Equipment History
» Inventory Control
» Purchase Order Processing
» Contract Management
» Supplier Performance Monitoring
» Knowledgebase
» Integrates with MS Office and Lotus Notes
» Document Management
» Comprehensive Analysis and Reporting
» Graphical Scheduler
» Facility Calendar
» Escalation Engine
   
There are companies which have a very structured CRM approach, where everything is documented, especially companies who are ISO certified. There are also companies where their CRM approach is “intuitive”, i.e. it has become part of their culture and although not very structured it is still efficient and workable. And there are companies where their CRM approach has gaps and weaknesses and are improving those as they mature and grow.

CRM software comes to assist and complement the company’s CRM business approach. Ulysses Suite is such software. It allows your company to automate any or all of the CRM processes described above. Many companies will find that replacing their existing spreadsheets or manual documents where they log service calls or sales leads, with your own integrated Ulysses database will not only make you more efficient but will also make you more customer focused. In addition, Ulysses brings with it best practice, giving you ready made templates for all your CRM processes.

And last but not least, Ulysses is easy to use and setup. Your team can start using Ulysses in days. Action now , contact us for more information on how Ulysses CRM Suite can help you on building your business to the next level.
 
Contact us now - on how Ulysses CRM Suite can bring your business to next level
 
Malaysia - Singapore - Indonesia - Philipines - Thailand
QMS Asia Pacific
Call us for Demo today ~!
Ulysses Suite 7i is now released ~!
    What's New in Ulysses?

New Specialist Web Modules

New Customer Web

Customisable Graphical Workflow Manager

New Pocket Ulysses

Extendable database

Lots more ........

Click here to view in PDF
What's new in Ulysses CRM Suite 7i
 
   
 
Copyright © 2004 - 2009 CRM Software Sdn Bhd